Privacy Policy
Online Learning System (OLS)
By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with this policy, please do not use or access our Website.
By using the Website, you expressly consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy forms part of and is subject to our Terms of Use.
Information We Collect
When you use our Website, we may collect and store personal information that you provide from time to time. Our primary goal in collecting this information is to provide you with a safe, efficient, and customised experience.
You may browse parts of the Website without revealing personal information. However, certain activities such as purchasing a course, creating an account, or accessing learning materials require registration.
When creating an account or purchasing a course, we may collect personally identifiable information including:
- Name
- Email address
- Phone number (if provided)
- Billing information
- Payment details processed through our payment providers
- Account login details
Once you provide personal information, you are no longer anonymous to us. Where possible, we indicate which fields are required and which are optional.
Course Access and Learning Activity Data
Because our courses are delivered through a secure Learning Management System (LMS), we may collect information relating to your learning activity, including:
- Pages accessed within courses
- Time spent viewing course materials
- Quiz attempts and results
- Progress through course content
This information is used to improve our educational services and to monitor access to digital course materials. It also enables us to verify course usage when assessing refund requests in accordance with our refund policy.
Automatically Collected Information
We may automatically track certain information about your interaction with our Website. This may include:
- The URL you came from before visiting our Website
- The pages you visit on our Website
- The URL you visit after leaving our Website
- Your browser type and device information
- Your IP address
This information is used for internal research on user behaviour, demographics, and interests in order to improve our services and website performance.
Cookies
We use cookies and similar technologies to improve your experience on our Website.
Cookies are small files stored on your device that help us:
- Analyse website traffic and page flow
- Improve site functionality
- Maintain secure login sessions
- Measure marketing effectiveness
- Provide a smoother user experience
Some features of the Website may only function properly through the use of cookies. Most cookies are session cookies and are automatically deleted when you close your browser.
You may choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of the Website.
Third-party services integrated into our Website may also use cookies. We do not control the use of cookies by third parties.
Payment Information
If you purchase a course through the Website, we may collect billing information required to process the transaction. Payment information such as credit or debit card details is handled securely by our third-party payment processors and is not stored directly on our servers.
We may retain transaction records necessary for accounting, legal compliance, and customer support.
How We Use Your Information
We use your personal information to:
- Provide access to purchased courses and learning materials
- Process payments and transactions
- Manage your account and learning progress
- Provide customer support
- Improve our services and platform functionality
- Communicate important updates relating to your account or courses
- Prevent fraud or misuse of our services
- Enforce our Terms of Use
Where appropriate, you may be given the option to opt out of marketing communications.
Analytics and Service Improvement
In order to improve our services, we may collect and analyse aggregated data relating to how users interact with the Website and learning platform. This may include demographic and behavioural information.
This information helps us understand how users engage with our courses and allows us to improve our educational offerings.
Legal Disclosure
We may disclose personal information if required to do so by law or if we believe such disclosure is reasonably necessary to:
- Comply with legal obligations
- Respond to court orders or legal processes
- Enforce our Terms of Use or Privacy Policy
- Protect the rights, property, or safety of our users or the public
Business Transfers
If Online Learning System (OLS) undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction. Any acquiring entity will be required to honour the commitments made in this Privacy Policy.
Third-Party Links
Our Website may contain links to external websites. These websites may collect personally identifiable information about you. Online Learning System (OLS) is not responsible for the privacy practices or the content of those third-party websites.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, legal requirements, or operational practices. Updates will be posted on this page and will become effective upon publication.
Your Data Protection Rights (GDPR)
If you are located in the United Kingdom, European Economic Area (EEA), or another jurisdiction with similar data protection laws, you may have certain rights regarding your personal data.
These rights may include:
- Right of Access
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Object to Processing
- Right to Data Portability
Please note that certain information may need to be retained where required for legal, accounting, or legitimate operational purposes, including records of course purchases and learning activity necessary for fraud prevention and dispute resolution.
To exercise any of these rights, please contact us using the details provided below.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration.
Our website and learning platform utilise secure hosting environments, encrypted connections (HTTPS), and controlled access to protect user accounts and data.
While we take appropriate measures to safeguard information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:
- Maintaining your learning account
- Providing course access
- Managing purchases and refunds
- Complying with legal and accounting obligations
- Resolving disputes or enforcing agreements
Course usage data (such as page access and activity logs) may be retained to support platform functionality, academic integrity, and refund verification.
Children’s Privacy
Our services are intended for students studying advanced secondary education courses such as A Level Chemistry. While some users may be under the age of 18, our services are intended to be used with parental awareness where required.
We do not knowingly collect personal information from children under the age of 13 without appropriate consent. If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.
Learning Analytics and Course Progress Tracking
Our courses are delivered through a secure online Learning Management System (LMS). As part of providing our educational services, the platform records certain learning activity data associated with your account.
This may include:
- Time spent viewing course materials
- Pages or resources accessed within a course
- Completion status of lessons or modules
- Quiz attempts, scores, and submissions
- Interaction with interactive learning content
This information is used to:
- Provide course functionality and track learning progress
- Improve the quality and effectiveness of our educational materials
- Generate learning analytics that help us improve our courses
- Maintain academic integrity within assessments
- Verify course usage where refund requests are made
For digital course purchases, activity data may be reviewed to determine whether course content has been accessed or assessments attempted. This allows us to apply our refund policy fairly and consistently.
Learning analytics are used primarily in an aggregated or account-based format to enhance the learning experience and improve the educational services offered through the Online Learning System (OLS).
We do not sell or distribute individual learning activity data to third parties for marketing purposes.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact us at:
Online Learning System (OLS)
Email: [email protected]
We will respond to legitimate requests within a reasonable timeframe in accordance with applicable data protection laws.